You as a customer are important to us and our goal is that you as a customer should be satisfied.
We at DSS Hälsa always measure customer satisfaction throughout the administrative process of your health insurance. In order for us to be even better, we need to know if you are dissatisfied or have a complaint. We always do our utmost to shed light on your case.
Guidance on complaints handling
Contact the department that handled your case
If you disagree, are unhappy with a decision or want answers to questions or doubts, contact the department that dealt with your case. In this way, we can best and most quickly clear up misunderstandings and try to find the best solution together.
Call us on 08 4000 6121, much can be resolved through a call, alternatively log in to My DSS for secure communication.
Contact the complaints officer at DSS Hälsa
If you are still dissatisfied after your request to the department that has processed your case, you can contact the complaints officer, Thomas Palmqvist.
You can also use the contact form for a reconsideration of your case.
The Complaints Officer handles your complaint with fresh eyes and evaluates the matter independently and impartially.
We will deal with your complaint as soon as possible and aim to deal with it within seven working days. The complaint must be submitted as soon as possible and no later than six months after you have received information about the decision in your case.
Contact the DSS Health Complaints Officer on Telephone 08 4000 6122 Alternatively, use the contact form below:
Contact the DSS Health complaints officer: